Makeitright company organized data from six insurance systems and executed a unified data reporting system to UFG during the implementation for Generali. We created an online feed for UFG and improved the responses to its inquiries. All that was possible thanks to our BrokerUFG solution, offered in the SaaS service model.
In the case study, we share the challenges we faced and the problems we had to solve to integrate the six systems into one, as well as the benefits that the entire process brought to the client.
The Client
Generali Polska is a part of the Generali Group, one of the largest international financial and insurance groups, operating in the financial and investment sector for over 185 years. The Generali Group has been present in Poland since 1998.
It builds its strength by focusing on a diversified business model based on three key areas: protecting the property and life of individual clients, managing retirement savings, and corporate insurance.
More about Generali:
www.generali.pl
Defining the client's situation
Generali, as a company with an established position on the market, had many insurance systems – some of them came from acquired companies, some of them belonged to Generali and were in the process of data migration, and some were implemented with a view to the future integration of systems.
Each insurance company has its own history in the Insurance Guarantee Fund (UFG). If a company has several systems, like Generali, its data is stored independently of each other.
On the operational level, maintaining separated data generates additonal problems:
It does not reflect the current structure of the organization
It makes it difficult to exit old systems, complicating data migration and cooperation with the regulator
Increases maintenance costs and increases the complexity of the IT infrastructure
Generali concluded that it must rewrite its mechanisms in the Insurance Guarantee Fund (UFG) or reach an offer from the market that will help organize reporting to the Fund. As part of the cooperation, we proposed building a solution for the entire Generali based on our proprietary BrokerUFG solution and integrating all systems into one.
When cooperating with Generali, we faced three major challenges.
Organizing data reported to the Insurance Guarantee Fund
Generali worked on six systems, which made it difficult to effectively report to the Insurance Guarantee Fund. In order to integrate the systems into one, we first had to determine what data will be exchanged between Generali and UFG and what data is missing in the current systems.
Online data transfer
The implementation of the BrokerUFG solution was to enable the company to transfer data from the insurance system to UFG online. So that the exchange of information between the two parties is automated.
Gaining a high position in the UFG ranking
Every year, UFG publishes a ranking of the best insurance companies
in terms of data quality. In order for the company to take a high place in the ranking, we had to ensure the timeliness, completeness and unambiguity of the transmitted data.
We have conducted an equalizing power supply for Generali, i.e., we compared the data from the insurer’s systems with the data in the Insurance Guarantee Fund, and we found and supplemented the data on the lack of policies, claims, and compensations.
The implementation of Makeitright allowed Generali to switch to the UFG online feeding mechanism, thanks to which each policy is reported to the UFG on the same day. Previously, the data was packaged, collected, and sent. Claims and
Compensation Data is sent to UFG on that same day.
The implementation of the UFG Broker and organizing of the entire process made Generali’s quality indicators go up.
An additional benefit for Generali was the automated response to UFG inquiries.
As part of the implementation, Makeitright conducted data unification in all systems, eliminated artificial data division, and collected data to reflect the organization’s structure, it streamlines and simplifies the implementation of new functionalities.
The UFG broker took over a centralized data repository that supports reporting and cooperation with UFG. It reduced the scope of maintenance of archival data systems and lowered the complexity of IT infrastructure and its costs.
Before the implementation, Generali achieved the value of the accident index from the qualitative coefficients of 79.65 percent in the UFG ranking. Now, the company reaches 88.69 percent.
The transparent integration model allows for quick and easy connection of other entities and shortens the time from their acquisition by Generali to full operational integration.
Thanks to the built-in automation, BrokerUFG in supply, inquiries, and cooperation reduces the workload in maintaining and adapting the system to UFG requirements.
Generali concluded that the implementation of the UFG Broker had improved the data supply to UFG, and the project carried out by Makeitright allowed to obtain an integrated system.
What does the client say about us?
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Thanks to implementing the BrokerUFG solution, we were able to report our policies to UFG on the same day, which translated into an increase in our quality indicators in the UFG ranking. Additionally, Makeitright has improved the sending of responses to UFG inquiries. The project carried out by Makeitright translated into lowering the costs of maintaining IT infrastructure and allowed us to use its potential to develop other important areas of the company.
says Sebastian Michałowski, dyrektor Departamentu Digitalizacji Procesów i Innowacji.
BrokerUFG is a Makeitright product.
It enables quick and efficient communication between any insurance company and the Insurance Guarantee Fund (UFG).
We offered both a SaaS platform and other services to a new player on the Polish insurance market, Euroins Insurance Group (https://www.euroins.bg). As a result of our cooperation, within two months, the client launched the sale of motor policies on the Polish market and carried out reporting and data exchange to the extent required by law and an agreement with the Insurance Guarantee Fund (UFG).
In this case study, we share the details of the solution and the effects achieved by participating in the introduction of a new insurer to the Polish market.
The Client
Euroins Insurance Group (EIG) is one of the largest independent insurance groups operating in Central and Eastern Europe. EIG insures over 2 million customers in seven markets. In Poland, the group works based on FOS, intending to transform into a branch quickly. The Polish representative office offers products in the field of motor insurance and assistance. It is known for high-quality services, most of them provided automatically, and the person applying for the change only activates the process.
More about Euroins:
www.eins.pl
Euroins Insurance Group decided to talk to Makeitright about solutions in the areas such as:
- downloading data from UFG for risk assessment purposes
- start-up of data feed in UFG in online mode,
- explaining data inconsistencies between the Insurance Guarantee Fund and the insurance company,
- detecting of uninsured vehicle data,
- data analysis or handling of the quarterly statistical form,
As part of the project, the Makeitright team was responsible for the entire process and implementation, including ensuring data compliance between Euroins and UFG.
During our cooperation, we faced the following challenges:
- conducting Euroins through the registration path and implementation of an integration platform based on BrokerUFG,
- quick start of sales of motor insurance policies in a partnership model,
- support for a multilingual (Polish, English, Bulgarian) user interface,
Euroins decided to use our SaaS BrokerUFG solution, a product unique on the Polish market, which acts as a centralized data repository supporting automatic reporting and cooperation with the Insurance Guarantee Fund (UFG) online.
During the project, which lasted only two months, we made it possible to start selling motor insurance policies by:
- launching the BrokerUFG service on the Microsoft Azure platform, thanks to which it was possible to send queries and supply UFG data with full management reporting,
- preparing of a multilingual version of the user interface, messages, and reports (Polish, English, Bulgarian),
- providing of administrative support for the solution in the ‘managed service’ model.
In just two months, Euroins became a recognizable insurance company on the Polish market, getting first place in the UFG ranking in the “average volume” category for 2020 with a final index of 90.93%!
The online feeding mechanism of UFG made it possible to report not only concluded policies but also to provide the Insurance Guarantee Fund with data on claims and compensation.
The implementation of BrokerUFG resulted in the quality indicators of Euroins being at a high level from the very beginning.
The proprietary Makeitright solution supports the insurance company in all elements required by law. BrokerUFG provides full support and updates for all changes introduced by UFG, and new modules appear in our product in response to new initiatives of the Insurance Guarantee Fund. Thanks to the built-in automation in power supply, inquiries, and cooperation, BrokerUFG optimizes costs related to the implementation of statutory requirements. At the same time, the data exchanged with the Insurance Guarantee Fund allows for the improvement of sales processes, after-sales service, and loss adjustment.
Additionally, our specialists monitor, maintain and develop the platform on regular basis, allowing Euroins to focus on sales development and introducing new products to the market.
What does the client say about us?
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“Entering Poland, we knew that we had to offer our clients the most modern and effective solutions and at the same time fulfill the statutory obligation and several requirements specified in our contract with the Insurance Guarantee Fund. Thanks to the support of our partners from Makeitright, who integrated with UFG for us, we efficiently launched our commercial operations in just two months.
We can use a tool that meets Agents’ expectations, all our needs, and has been developed in three languages: Polish, English, and Bulgarian.
It is maintenance-free for us, so we can focus on our core operations and grow with us, along with our portfolio of motor policies. The first place in the ranking of the Insurance Guarantee Fund confirms the correctness of the EUROINS approach. If it weren’t for BrokerUFG, it would have been much more difficult and costly.”
says Roman Lesiak from Euroins.
Trasti started its activity on the market at the beginning of March 2021 by introducing the motor third-party liability insurance offer. Trasti operates in Poland under the principles of the freedom to provide financial services (FoS) in the EU, as the General Agent of Zavarovalnica Triglav, the largest Slovenian-based insurer in Southern Europe, in cooperation with the global reinsurer Swiss Re.
Poland is the first and the most important market where we want to implement our InsurTech model. We believe insurance products are local, but the processes that support them can be global. Thus, this is how we design our operating model and technologies, says Artur Olech, CEO of Trasti.
Makeitright has created software for a new insurer on the Polish market, using the FlexiBlock transaction system in the Microsoft Azure cloud. This is the first such commercial implementation in Poland. In the case study, we discuss the challenges we faced and the problems we had to solve in order to introduce the new insurer to the market.
More about Trasti:
www.trasti.pl
Defining the client's goal
Our goal was to launch a new insurance company and bring it to the Polish market.
Four elements were crucial for the client:
- Entering the offer on the market in the shortest possible time (maximum 6 months).
- Limitation of the investment (the client did not want to buy servers and the entire system with a license as the costs were to be spread over time).
- Launching the insurance system in the cloud (it allowed for quick implementation, without the need to build the entire infrastructure, e.g., purchase of servers).
- Integration with the company’s largest partners. Trasti cooperates with the global reinsurer Swiss Re.
Entering rankomat.pl and mubi.pl comparison engines
On the insurance market in Poland, diversified sales in many channels and credibility in the most popular internet comparison websites rankomat.pl and www.mubi.pl are of key importance. Potential customers visit them to compare prices and see how much the selected insurance may cost. The offer must be returned to the customer quickly, as the time of receipt of the offer is crucial in the customer’s purchase decision and the choice of the insurer.
Makeitright faced a technological challenge – adapting the system to the independent scaling of individual components depending on the characteristics of the traffic observed at end customers – i.e., customers in Internet channels and the pre-market network. The system should maintain a stable response time regardless of the volume of inquiries while allowing for handling load peaks and a variable volume of inquiries appearing at different times of the day. All scaling should be done in the background, cost-effective, and transparent to end-users
The key elements to meet these challenges were:
- We have integrated the FlexiBlocks system with comparison engines by setting several API services supporting the full sales process.
- All modules involved in the sales process were based on scalable components of the Azure cloud. For this purpose, we use both PaaS and Iaas solutions. This allows us to adapt all systems used in sales channels to the changing characteristics of the traffic.
- Additional support at effective implementation and scaling changes in minimizing “downtime” use containerization and orchestration technology based on Docker and Kubernetes.
- We have introduced multi-level caching, allowing us to minimize the load on the data layer, which is often the least efficient element of the system.
- We launched the system that returned the price to the comparison engine in about 3 seconds (the client’s goal was max. 5 seconds), even though many queries to external systems such as UFG, CEPiK, and other experts are carried out in the background.
- All external services are actively monitored so that we can proactively react to problems with our partners.
For Trasti’s client, we have built a comprehensive system in six months – twice as fast as the competition (average implementation time for the competition – 1 year).
Such a fast implementation time was achieved because we already had the FlexiBlocks system ready, and we got it to be integrated with the Microsoft Azure cloud. We also had experience in introducing new insurance entities to the market. The team behind the successful implementation for Trasti previously carried out the entire process of BRE Ubezpieczenia, i.e., MBank’s former insurance brand.
Our solution for Trasti consists of:
- the proprietary back-end FlexiBlocks system that handles the data processed in the system
- dedicated communication system with Trasti clients (front-end)
- Integrated transactional system for an insurer available as a service in the Azure cloud
- A unified system for managing an insurance company supports inter alia, claims to handle, or after-sales service. The system has been integrated with the largest and partners of the client
- BrokerUFG solutions that support the client’s communication with UFG and CEPiK
- innovative interface in the agency channel, which is functional, convenient, and transparent for the user, as well as aesthetic
- Case Pro system, i.e., the data computation engine.
Within one month (May 2021), we handled a total of about 607,000 requests for the calculation of the offer.
On the busiest days, we had about 27,000 calculations a day. Below is a diagram that shows how this volume is distributed over particular days.
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“The Makeitright company has built software for us according to the latest design principles. The FlexiBlock transaction system is innovative, meets all quality and safety standards in the financial market. It supports the insurance products we offer, is convenient and simple. The solutions proposed by Makeitright are scalable and easily adaptable to other markets,”
Artur Olech, CEO Trasti
Next steps in cooperation
1. Entering into the agency sales channel
Many companies on the Polish market have their own insurance systems and a network of agents who receive a commission depending on how the customer insurance process proceeds. Makeitright faced the challenge of implementing an insurance system for Trasti so that insurance agents could also use it.
- We will introduce a system that integrates with ISI, a solution implemented in several networks of insurance agencies.
- Agents will work on the ISI solution with which FlexiBlocks integrates.
2. Entering into the direct sale
Makeitright company will guide the client through the process of creating their own portal through which anyone who wants to be insured will go.