BrokerUFG is a Makeitright product, thanks to which one can quickly and efficiently start communication between an insurance company and the Insurance Guarantee Fund (UFG).
We used the SaaS BrokerUFG tool to launch a short purchase path for a brand new on the market, which in 2021 was awarded for building a fully digital insurance company.
A short procurement process is currently the most desirable need in the insurance industry. We wanted the complete motor insurance offer to be prepared only based on the vehicle’s registration number and the owner’s date of birth.
As a result, the client quickly and easily learns about the insurer’s offer. He does not have to provide other data because it is automatically completed by our proprietary tool: BrokerUFG.
In the case study, we share the details of the implemented solution and the effects that have been achieved by introducing the leader of the European insurance market to the Polish market.
Our client is part of an international consortium, the highest-rated company according to the ATX index, i.e., the index of the largest companies on the Vienna Stock Exchange. It is an insurance leader in Central Europe and Central and Eastern Europe, including several dozen companies. In 2021, the organization was awarded for building a fully digital insurance company and the project’s ambitious scope and unprecedented pace. Our client is the first on the market to offer the BrokerUFG solution in the direct channel.
To achieve the anticipated goals, Makeitright used its proprietary solution, BrokerUFG, which made it possible to collect detailed data about the vehicle and the holder only based on the registration number.BrokerUFG is a unique product on the Polish market that acts as a centralized data repository and enables automatic reporting and online cooperation with the Insurance Guarantee Fund. As a result, the data based on the offer is always created accurately and up-to-date.
Thus, the insurance company can quickly retrieve data on the vehicle and its holder and then present the customer with an offer tailored to his needs.
Makeitright went through several procedures to obtain a favorable decision from the Ministry of Digitization and provide access to the data of the Central Register of Vehicles and Drivers (CEPIK 2.0). Our tasks were to:
The test scenarios show the Ministry of Digitization how the tool used by the insurance company uses the data what happens to it after it is downloaded from CEPIK 2.0. Based on the test scenarios, the Ministry of Digitization could assess that the data downloaded by Broker UFG from CEPIK 2.0 are safe (they are not at risk of leakage, violation of GDPR laws, and that the tool is not used to drain the data of the Ministry of Digitization).
After preparing the test scenarios, Makeitright met the Insurance Guarantee Fund. We presented test scenarios and the process through which the data downloaded from CEPIK 2.0 passes. We created a report of the test scenarios and submitted it to the Insurance Guarantee Fund for final approval.
For the new brand on the Polish market, we have launched a short sales process, thanks to which the client can obtain a complete motor insurance offer in just 60 seconds.
The short sales plan is implemented in the direct channel, so the potential insuree has the opportunity to go through the tariff process independently. Until now, all interested parties had to contact the insurance agent who represents the company, provide the system with details, and then wait for the agent to calculate an offer that would meet his needs. The direct sales channel makes it possible to obtain the policy offer fast and revolutionary way. It is enough for the customer to enter the portal, enter two parameters (date of birth and vehicle registration number), and in 60 seconds obtain a complete offer tailored to the needs.
Our client became the first organization on the market operating in the direct model, which successfully obtained a favorable decision from the Ministry of Digitization. Thanks to this, the BrokerUFG solution supports the processes of cooperation with UFG. It collects and interprets data used in tariffs and claims handling, completes the missing data, and sends them to the Insurance Guarantee Fund. In addition, we extended the list of used modules for our client with police notes, which guarantee the brand access to better quality data for handling liquidation processes.
In a few months, the new brand on the market built a digital distribution of third-party liability/motor insurance, with an innovative assumption: the client is to provide a maximum of two pieces of information to get to know the price and make a decision about the purchase.
Makeitright company organized data from six insurance systems and executed a unified data reporting system to UFG during the implementation for Generali. We created an online feed for UFG and improved the responses to its inquiries. All that was possible thanks to our BrokerUFG solution, offered in the SaaS service model.
In the case study, we share the challenges we faced and the problems we had to solve to integrate the six systems into one, as well as the benefits that the entire process brought to the client.
Generali Polska is a part of the Generali Group, one of the largest international financial and insurance groups, operating in the financial and investment sector for over 185 years. The Generali Group has been present in Poland since 1998.
It builds its strength by focusing on a diversified business model based on three key areas: protecting the property and life of individual clients, managing retirement savings, and corporate insurance.
More about Generali:
Generali, as a company with an established position on the market, had many insurance systems – some of them came from acquired companies, some of them belonged to Generali and were in the process of data migration, and some were implemented with a view to the future integration of systems.
Each insurance company has its own history in the Insurance Guarantee Fund (UFG). If a company has several systems, like Generali, its data is stored independently of each other.
Generali concluded that it must rewrite its mechanisms in the Insurance Guarantee Fund (UFG) or reach an offer from the market that will help organize reporting to the Fund. As part of the cooperation, we proposed building a solution for the entire Generali based on our proprietary BrokerUFG solution and integrating all systems into one.
When cooperating with Generali, we faced three major challenges.
Organizing data reported to the Insurance Guarantee Fund
Generali worked on six systems, which made it difficult to effectively report to the Insurance Guarantee Fund. In order to integrate the systems into one, we first had to determine what data will be exchanged between Generali and UFG and what data is missing in the current systems.
Online data transfer
The implementation of the BrokerUFG solution was to enable the company to transfer data from the insurance system to UFG online. So that the exchange of information between the two parties is automated.
Gaining a high position in the UFG ranking
Every year, UFG publishes a ranking of the best insurance companies
in terms of data quality. In order for the company to take a high place in the ranking, we had to ensure the timeliness, completeness and unambiguity of the transmitted data.
Thanks to implementing the BrokerUFG solution, we were able to report our policies to UFG on the same day, which translated into an increase in our quality indicators in the UFG ranking. Additionally, Makeitright has improved the sending of responses to UFG inquiries. The project carried out by Makeitright translated into lowering the costs of maintaining IT infrastructure and allowed us to use its potential to develop other important areas of the company.
It enables quick and efficient communication between any insurance company and the Insurance Guarantee Fund (UFG).
We offered both a SaaS platform and other services to a new player on the Polish insurance market, Euroins Insurance Group (https://www.euroins.bg). As a result of our cooperation, within two months, the client launched the sale of motor policies on the Polish market and carried out reporting and data exchange to the extent required by law and an agreement with the Insurance Guarantee Fund (UFG).
In this case study, we share the details of the solution and the effects achieved by participating in the introduction of a new insurer to the Polish market.
Euroins Insurance Group (EIG) is one of the largest independent insurance groups operating in Central and Eastern Europe. EIG insures over 2 million customers in seven markets. In Poland, the group works based on FOS, intending to transform into a branch quickly. The Polish representative office offers products in the field of motor insurance and assistance. It is known for high-quality services, most of them provided automatically, and the person applying for the change only activates the process.
More about Euroins:
As part of the project, the Makeitright team was responsible for the entire process and implementation, including ensuring data compliance between Euroins and UFG.
During our cooperation, we faced the following challenges:
“Entering Poland, we knew that we had to offer our clients the most modern and effective solutions and at the same time fulfill the statutory obligation and several requirements specified in our contract with the Insurance Guarantee Fund. Thanks to the support of our partners from Makeitright, who integrated with UFG for us, we efficiently launched our commercial operations in just two months.
We can use a tool that meets Agents’ expectations, all our needs, and has been developed in three languages: Polish, English, and Bulgarian.
It is maintenance-free for us, so we can focus on our core operations and grow with us, along with our portfolio of motor policies. The first place in the ranking of the Insurance Guarantee Fund confirms the correctness of the EUROINS approach. If it weren’t for BrokerUFG, it would have been much more difficult and costly.”
Trasti started its activity on the market at the beginning of March 2021 by introducing the motor third-party liability insurance offer. Trasti operates in Poland under the principles of the freedom to provide financial services (FoS) in the EU, as the General Agent of Zavarovalnica Triglav, the largest Slovenian-based insurer in Southern Europe, in cooperation with the global reinsurer Swiss Re.
Poland is the first and the most important market where we want to implement our InsurTech model. We believe insurance products are local, but the processes that support them can be global. Thus, this is how we design our operating model and technologies, says Artur Olech, CEO of Trasti.
Makeitright has created software for a new insurer on the Polish market, using the FlexiBlock transaction system in the Microsoft Azure cloud. This is the first such commercial implementation in Poland. In the case study, we discuss the challenges we faced and the problems we had to solve in order to introduce the new insurer to the market.
More about Trasti:
Our goal was to launch a new insurance company and bring it to the Polish market.
On the insurance market in Poland, diversified sales in many channels and credibility in the most popular internet comparison websites rankomat.pl and www.mubi.pl are of key importance. Potential customers visit them to compare prices and see how much the selected insurance may cost. The offer must be returned to the customer quickly, as the time of receipt of the offer is crucial in the customer’s purchase decision and the choice of the insurer.
Makeitright faced a technological challenge – adapting the system to the independent scaling of individual components depending on the characteristics of the traffic observed at end customers – i.e., customers in Internet channels and the pre-market network. The system should maintain a stable response time regardless of the volume of inquiries while allowing for handling load peaks and a variable volume of inquiries appearing at different times of the day. All scaling should be done in the background, cost-effective, and transparent to end-users
On the busiest days, we had about 27,000 calculations a day. Below is a diagram that shows how this volume is distributed over particular days.
“The Makeitright company has built software for us according to the latest design principles. The FlexiBlock transaction system is innovative, meets all quality and safety standards in the financial market. It supports the insurance products we offer, is convenient and simple. The solutions proposed by Makeitright are scalable and easily adaptable to other markets,”
Many companies on the Polish market have their own insurance systems and a network of agents who receive a commission depending on how the customer insurance process proceeds. Makeitright faced the challenge of implementing an insurance system for Trasti so that insurance agents could also use it.
Makeitright company will guide the client through the process of creating their own portal through which anyone who wants to be insured will go.